InfiSnap Support Center

Quick Start Guides

1. Capturing Long Screenshots from Control Center

1. Enable Screen Recording: Open iPhone Settings → Control Center, and ensure "Screen Recording" is added to Included Controls.
2. Configure Header/Footer Preferences: In InfiSnap's Scroll Capture or Settings screen, "Keep top bar once" and "Keep bottom bar once" are enabled by default and sync automatically to Control Center broadcasts.
3. Long-press to Broadcast: In any app you wish to capture (such as WeChat, X Articles, or RED), pull down Control Center and press and hold the Screen Recording button.
4. Select InfiSnap: In the broadcast list, tap InfiSnap and select "Start Broadcast".
5. Scroll Smoothly: After the 3-second countdown, switch to your app and scroll downwards at normal reading speed.
6. Stop & Save: Tap the red Dynamic Island or status bar indicator and tap "Stop". InfiSnap stitches your long screenshot and indexes its text on-device automatically.

2. Organizing with Topics & Masonry Galleries

Keep your screenshots organized by project, interest, or workflow:

1. Create Topics: Tap "+ New topic" on the home screen (or inside any "Choose topics" sheet) and pick a name, icon, and color.
2. Drag to Assign: Touch and hold any screenshot card in a masonry gallery or any row in Recent captures, then drag it onto an existing topic—or drop it onto New topic on the bottom shelf to create and assign in one step.
3. Multi-Topic Membership: A single screenshot can belong to multiple topics at once. Screenshots without a topic automatically appear in Unclassified.
4. Safe Topic Deletion: Deleting a topic removes only the topic organization—your screenshots stay safe in your library.

3. Searching, Filtering & Export as Markdown

• Ranked Keyword Search: Type one or several keywords in the search bar. InfiSnap ranks results on-device by how many distinct keywords match and by field relevance (title, topic, tag, source app, and OCR text).
• Integrated Filters: Tap the filter icon inside the right edge of the search bar to filter by Topic, Source, Tag, Starred, or Unread in a single sheet.
• Find in Image: Tap a search result (or use the search field inside any item detail view) to jump directly to the highlighted line on the original screenshot.
• Export as Text (Markdown): Go to Settings → Export as text to export your active library's OCR text, titles, dates, source apps, and topic names as a portable Markdown file for your notes or local AI tools.

4. Trimming Ends, Removing Sections & Custom Share Names

1. Trim Ends or Remove Sections: Open a saved screenshot and tap "Trim". Choose Trim ends to remove unrelated start/end screens, or switch to Remove sections to cut out one or more middle ranges while keeping raw pixels intact.
2. Custom Share Filenames: Tap "Share" → "Rename file" (or edit the item's title) to set a clean, readable filename for JPEG, PNG, and PDF exports. Multi-part JPEGs are automatically numbered in sequence.
3. Export Formats: Tap "Share now" for a default 85% JPEG. With InfiSnap Pro, the bottom InfiSnap footer is off by default and "More options" unlocks lossless PNG, multi-page PDF, and custom JPEG quality (10%–100%).

5. Importing Existing Media & Full Web Pages

Tap the "+ Add capture" button at the bottom of the InfiSnap library:

• Import Screenshots: Select up to 20 overlapping screenshots from Photos, reorder if needed, and stitch them automatically.
• Import Recording: Choose a saved scrolling screen recording from Photos or Files.
• Capture Web Page: Enter a URL in the built-in browser to capture a complete web page into one long screenshot.

Frequently Asked Questions (FAQ)

Q: Why does a diagonal stripe appear on some stitched captures?

Cause: InfiSnap operates under a strict True-Pixel Principle. We never use generative models to guess missing text or forge continuity. If scrolling was too fast or a network lag caused missing frames, our engine inserts a visible neutral stripe and review notice to indicate the discontinuity.
Fix: Recapture the section with a steady, moderate scrolling pace, or use "Adjust crop and create copy" from the item menu within 7 days of saving.

Q: How do Trash and Recoverable Deletion work?

When you delete a screenshot (by swiping right and tapping the explicit Delete button, or from the item menu), it moves to Settings → Trash. By default, items stay in Trash for 30 days before automatic cleanup when the app opens (configurable from 1 to 3,650 days). Restoring an item preserves its image, title, topics, and notes.

Q: What is the difference between "Long screenshots" and "Original screenshots" in Storage settings?

Long screenshots are your finished, permanently saved captures. Original screenshots (source-*.png) are the raw sampled frames kept on your device for 7 days after capture so you can use "Adjust crop and create copy" or receive automatic background stitch improvements when the algorithm updates. They are automatically removed after 7 days, or you can tap "Remove original screenshots now" in Settings → Storage anytime to free space immediately. Backups and iCloud sync only include your finished long screenshots.

Q: Where can I find subtitle images created in earlier versions?

InfiSnap's normal interface is now focused exclusively on long screenshots and topic organization. If you saved subtitle composites in an earlier version, they remain safely preserved on your device under Settings → Historical captures, where you can view and share them anytime.

Q: How do I transfer my library when switching to a new device?

Two methods are supported:

• Method A: Private iCloud Sync
  Enable "Use iCloud sync" in InfiSnap Settings and tap "Sync now" on both devices. Your long screenshots, topics, Trash, and metadata synchronize via Apple's private CloudKit database tied to your Apple ID.
• Method B: Local Offline Backup
  Go to Settings → Export backup to save a verified streaming backup archive (including your long screenshots, topics, and Trash), then use Import backup on your new device.

Q: How do I restore my Pro Lifetime purchase?

If you switched devices, reinstalled the app, or share with family members via Apple Family Sharing:

1. Ensure you are signed in with the Apple ID used for the purchase (or a member of the same Apple Family Sharing group).
2. Open InfiSnap and tap the Settings icon in the top right corner.
3. Tap "Restore purchases".
4. The app will verify your entitlement with the App Store and unlock Pro immediately.

Q: How do I request a refund or invoice?

All App Store transactions and invoices are handled directly by Apple Inc. To request a refund, please visit Apple's official refund portal: reportaproblem.apple.com, log in with your Apple ID, and submit a request for the transaction. Once Apple approves a refund, Pro access is automatically revoked.

Bug Reports & Feature Feedback

If you experience unexpected behavior, layout discrepancies in a specific app, or have ideas for future releases, please reach out to our team: